🍪 Hook’d Bakery Policies

Welcome to my home bakery! Every cookie is baked with care in a home kitchen, made to order with quality ingredients. To keep everything running smoothly, please review the following policies before placing your order.

📅 Order Notice

  • Regular Orders (based on availability): Restock: Thursday at 9 AM CST | Store Closes: Saturday at 11 AM CST | Pick up by Appointment Only

  • Bulk Orders (25–60 cookies): Require 5–7 days’ notice.

  • Large Orders (61–100 cookies): Require 7–10 days’ notice.

  • Rush orders may be accepted based on availability and will include a rush fee.

💵 Payment

  • Full payment is required to confirm your order.

  • Accepted payment methods: Zelle, CashApp, Venmo, and PayPal.

  • For large orders, a 50% deposit is required to book, with the balance due 48 hours before pickup.

🔁 Cancellations & Refunds

All sales are final. No refunds will be issued once an order is placed.

Because I bake everything fresh, made-to-order, and often begin prepping ingredients well in advance, I’m unable to offer refunds for cancellations or no-shows. Please double-check your order details and pickup time before submitting.

🛍️ Pick up & Delivery

  • Pick up location: NRG/Med Center Area

  • Pick up is always free and available by appointment. Please be on time to ensure freshness.

  • Delivery may be available within a certain radius for an additional fee. Inquire at time of order.

  • Free delivery for large orders of 50 cookies or more.

🧼 Allergen Notice

All cookies are baked in a home kitchen that handles common allergens including eggs, dairy, nuts, soy, and wheat. While every effort is made to prevent cross-contamination, I cannot guarantee allergen-free products.

📞 Questions? Contact Me!

Feel free to reach out on Instagram, email (info@hookdbakery.com), or via the contact form with any questions. I'm happy to help you customize your order or clarify anything before booking.